Japanese Beetle Inc. Customer Testimonials


Here are just some of the most recent testimonials from our customers.

The last names below  were removed to protect
the privacy of our customers.

"Since 1987 when I started using Japanese Beetle I have had peace of mind in Auto Repair. I trust the advice and recommendations given when I take my car in for service. Mike and Dave and Keith have saved many, many dollars for me over the years and for the friends I have recommended to them. I drop the car off, pick it up and drive away satisfied. If I do have questions, the answers are handled quickly and completely. I understand the high quality ratings and am very pleased to be satisfied Japanese Beetle customer."

Sandi H. of  Santa Clara, Ca. (Customer since 1987)

"Are you kidding me? This place is so awesome I would give you my kidney if you don't agree.

I am not a know-it-all about cars, but I bring my Accord here for the past few years and always know I am in good-trusted hands. I just got back from taking my car today, and once again excellent service , and LOW price. I was reco'ed this place through a mechanic. It seems they have a good rep among their peers as well as customers!

Lexus, Toyota, Honda all Japanese cars! Consider this a billboard for them! best place ever."

Da'Shawnda of San Francisco, Ca 

"Your service and integrity are exceptional! I trust your suggestions implicitly and follow your suggestions without hesitation. Thank you for taking care of all three of our vehicles. (I wouldn't want to buy anything but a Honda or Toyota....cause who would take care of it?!!!)"

Beth D. of Sunnyvale, Ca. (Customer Since 2001)

"I just wanted to thank you for your terrific service. Last week I brought in my 2003 Honda Accord V6 EX because the radio display had gone out. Because it was no longer under warrantee, the dealer had told me that it would cost $800 to replace. I was rather upset since I had owned the car for under 3 years and always thought Honda products were reliable. Well, Mike gave a call to Honda and worked something out with the Honda of America and the dealership who was willing to replace the whole radio and display for free.  What a bonus!!

I truly appreciate Mike going the extra mile for me even though you guys didn't make any money off this service. I will definitely be bringing in my Honda to Japanese Beetle for any future service needed for my car."

Best Regards,

Kalvin S. of San Jose, Ca (Customer since 2005)

"As a woman who doesn't know much about cars, I've always felt completely respected by Keith and his sons, Michael and David. Everything has always been completely explained to me until I understood it and I've never been taken advantage of. That is really greatly appreciated over the past twenty plus years.

My other car a 1981 brand new Honda Civic was damaged by the local HONDA dealership on its first checkup (oil taken out for oil change but not replaced). I was new to California and spoke with many mechanics about the car. I accepted the recommendation of one mechanic to take the car to "Japanese Beetle" and have never been disappointed."

Constance W. of San Mateo, Ca. (Customer Since 1981)


"You guys are awesome!

I wouldn't take my Honda anywhere else, and haven't for more than 25 years!"

Debbie B. of Los Gatos, Ca. (Customer Since 1980)

"Each and every time that I have needed the services of Japanese Beetle it has always been a pleasure. Highly qualified friendly personnel, honest appraisals as to what has to be done, car always returned by the time specified."

Please stay in business."

Dee. A. of Santa Clara, Ca. (Customer Since 1977)

"We have never had a bad experience at your shop. As long as we have been going to Japanese Beetle we have been satisfied. Thank You!"

Pat. J. of San Jose, Ca. (Customer Since 1990)

"I highly trust you guys at Japanese Beetle and feel confident in bringing my car in for regularly scheduled services as well as unusual mechanical problems. You give mechanics a good name and I recommend you whenever I can!"

Andrea L. of Mt. View, Ca. (Customer Since 1990)

"What more do I need to say -- I've been a regular customer since 1991!

I appreciate the fact that you only suggest the work that is necessary at the time. I came in once and said I thought I needed new brakes. I got a call a short while later stating that the brakes were fine; I just needed an adjustment. Right then, I knew Japanese Beetle was interested in having my business for the long-term, versus making a quick buck by charging me for something I didn't need right then. And the result is you've had my business for 14 years since you demonstrated that you weren't out to take advantage of me."

Athar S. of Sunnyvale, Ca. (Customer Since 1991)

"We trust you that the repairs recommended are really necessary. Unlike at the dealer, where non-required services are often pushed as needed."

Art & Ann M. of Cupertino, Ca.   (Customer Since 1995)

"You guys are the BEST!!!! I would not take my car anywhere else. Thank you for being there! We will only buy a Honda or Lexus because we do not want to use any other mechanics. Mike, David and formerly their father, Keith by far run the most honest, reliable, dependable shop I have ever experienced.
They are the best! If only everyone took such pride in their work and in providing the consumer with such a  valuable service. Thank you!!"

Susie and Don O.  of Los Gatos, Ca. (Customer Since 1985)

"I have always been satisfied with the quality and price of your service and have recommended you to many friends. Keep up the good work. I also appreciated your recommendations for other shops who performed services that you did not provide (smog testing, etc.)

You guys are great. You are fair and honest. I have no hesitation about recommending your shop to anyone."

Dave T. of Sunnyvale, Ca. (Customer Since 1995)

"I love the service at Japanese Beetle. This is a great place to get your car fixed!!"

Anna T. of Saratoga, Ca.  (Customer Since 1986)

"I have been a Honda owner since moving to CA in 1982 and have taken every one of them (2 Honda's , 2 Acura's) to Japanese Beetle. Keith built my trust at the start, now Michael and David continue that tradition by give me straight answers and completing my car repairs with quality and pride..."

Kurt D. of Livermore, Ca. (Customer Since 1984)

"What I like best about Japanese Beetle is that I can trust them and know I'm not getting ripped off. I'm not comfortable taking my car anywhere else.

Thanks and keep up the great work. I can't refer you enough."

Carolyn T. of Campbell, Ca. (Customer Since 1985)

"I have been coming to Japanese Beetle for over 17 years now. I was told by a co-worker that Japanese Beetle is the place to get your car serviced. Over the years our family has grown, cars have come and gone but we always look for a car that the guys at Japanese Beetle work on as a must. They are SO nice to have in your back pocket when you need them because you can trust what they say and trust the repairs that they do. You can trust them 100%. I always feel like home when I deal with the guys at Japanese Beetle. Dealerships need to watch out for Japanese Beetle Inc. and they could learn many things from them. From customer service, servicing and especially pricing.

I was not surprised to see Japanese Beetle Inc. listed as a Top Rated "Consumer's Check Book" Auto Repair Facility for the Bay Area year after year. They are always voted Best for Price, Quality and Customer Satisfaction! over the rest!

I highly recommend Japanese Beetle Inc. to anyone looking for a truthful, honest and knowledgeable repair facility!

Thank you very much for your time and wonderful service over the years!"

Maggie C. of Livermore, Ca. (Customer Since 1988)    

"I appreciate that the "boys" there know me by name and know my car - through my years of experience I have confidence that I am getting what I pay for and am not being ripped off.

Japanese Beetle was recommended to me some 12 years ago by friends - who are still friends - and I have recommended Japanese Beetle to all my friends who drive Japanese cars  - and I can say that I have not heard a single complaint - only grateful thanks for the recommendation."

Dr. Basil R. of Sunnyvale Ca. (Customer Since 1993)

"I found Japanese Beetle on a suggestion of someone online 8 years ago. I live in Castro Valley Ca. and over the years it is still well worth the 45 minute drive from home to Sunnyvale to get my car worked on. The guys there always treat me with respect and the prices are good too. All around good service experiences and dealings with Japanese Beetle."

George S. of Castro Valley (Customer since 1997)

"I love you guys! Your The Best! I first came to you all in 1979 with my 79 Honda Accord. I finally sold the 79 Accord and upgraded to a new Honda Accord this year completely on your recommendations. You guys are again the best. I really respect what you say and completely trust your repairs and judgments to how my cars are doing. I like how you can prioritize what should be done now and when any other items should be done to both save me money and to protect me for harm or further damage to my cars. Thank you all for your wonderful service and for being there when I need you. After hearing many horror stories from friends who go elsewhere for car repair, I am very glad I have you as my mechanics and I always recommend you guys to all my friends."

Chris G. of Santa Clara Ca. (Customer since 1979) 

"You do a Great Job!!!!

I have been going to Japanese Beetle for 8+ years. David and Mike work on all three of my children's cars plus my car. They are great! Can't imagine going any place else to get my car serviced!!"

Cherie E. of Santa Clara, Ca.  (Customer since 1996)

"My service with you all has been good or I wouldn't keep coming back!

I feel good & confident when I bring my Honda into the Japanese Beetle for service.

Many times I have brought in a project to complete while waiting for my car repair & find I find I don't have the time to complete it because the work on my Honda is completed so quickly."

Bobbi E. of Cupertino, Ca. (Customer since 1998)

"I've never had a problem and have recommended Japanese Beetle to others.
I know I can always depend on Japanese Beetle to be honest and do good work."

Eric C. of Sunnyvale, Ca.  (Customer since 1989)

"We have been going to Japanese Beetle for quite a few years for service to our 1994 Honda Accord. We have ALWAYS been happy with the result. One of the services I really appreciate about Japanese Beetle is the fact that they do little things at no cost...for example, whenever my tail lights burn out they replace the bulbs ..and also, when I was having trouble with my Air Conditioner they unclogged it for me. I would recommend it to anyone without reservation"

Esther A. of Sunnyvale, Ca. (Customer since 1996)

"I have been going to Japanese Beetle for 14 years and wouldn't trust anyone else to work on my Honda. They keep my car running in tip-top shape, they provide an affordable service, and most importantly they are honest."

Joann M. of Menlo Park, Ca.  (Customer since 1991)

"One very important item is HONESTY. Due to the fact that Japanese Beetle was very honest with me during my first visit and gave me an alternative to spending a lot of money on unnecessary repairs, I not only decided to continue coming to you, I have referred my friends and family. Please keep maintaining this type of integrity, it really sets you apart from competition and ensures a long-lasting relationship with your clients."

Maryam B. of Santa Clara (Customer since 2001)

"I've been absolutely delighted with your quality of work and your willingness to discuss, at length, alternative solutions to problems. I always come away with a high degree of trust and confidence in the folks who run Japanese Beetle - Honda, Acura, Toyota & Lexus Auto Care. After trying several other Honda repair shops in this area, I settled on this one and strongly recommend them to all my friends."

Jim L. of Mountain View (Customer since 2005)

"My service experience has been The Best!  It has been a great relationship. I trust Japanese Beetle completely with all my Honda vehicles."

Joyce D. of Cupertino (Customer since 1994)

"It's evident that they are very interested in customer satisfaction. I've never had
a problem with the services they provide. You only have to come to Japanese Beetle once to know that you'll always be back!!!!"

Judith C. of Sunnyvale, Ca  (Customer since 1995)

"You guys are the best! You've discovered the key to running a great business...building trust with your customer base.

I have only the most positive things to same about my eight years as a customer of Japanese Beetle. These guys truly care about their customers and have the customer's needs in mind especially with respect to effective, quick service as a very competitive price.

I happily drive 30 miles from my house to Japanese Beetle (passing many other repair locations along the way) to make sure my Hondas and Acuras get the best care."

John H. of Boulder Creek, Ca. (Customer since 1998)

"Great service every time! Straight shooters each time I come in. Compared to other auto repair shops, I completely trust their suggestions and recommendations. If they say I need it, I know I need it....I don't feel that they're simply trying to get more business for themselves.

These guys are honest, good, and are the best auto mechanics I've ever used!"

Jim F. of Dublin Ca. (Customer since 2000)

"When I found Japanese Beetle 15 years ago it was because I was so upset with the service I was getting through the dealership, so I did some searching. I found Japanese Beetle to have the best prices, and they explained what was happening with my car and they broke down the cost for me so I could understand the whole situation. I felt like I could trust them. Then once I gave them a try I was hooked! They are very honest and up front, they will tell me when something really needs to be done and when I can hold off on a repair. I appreciate this type of honesty. Give them a try, you won't be disappointed!"

Julie O. of San Jose Ca. (Customer since 1990)

"When I first arrived Japanese Beetle due to a mechanical issue with my Acura, it was due to a recurring problem that the Japanese Beetle technicians diagnosed immediately and did not even charge me for. The dealership had attempted to fix the problem but the fix lasted only 9 months. Japanese Beetle was able to show me how to insure the problem would not recur and also saved me $75 in diagnostic and another $100 in fixing the issue. That was about 40% cheaper than the dealership and a fix that has lasted for over 2 years now. Thanks Japanese Beetle!"

Ivan K. of Belmont, Ca. (Customer since 2002)

"I trust Japanese Beetle to find the right fix for any issue I have with my cars and I have had great experiences with them every time."

Marc J. of Los Gatos, Ca. (Customer since 1980)

"I appreciate that you guys recommend what needs to be done to my car and don't take advantage of the fact that I'm not a mechanic who knows what you know. You tell me what's necessary or recommended, but you don't try to talk me into unnecessary (expensive) services. I've had that happen elsewhere and, thankfully, I've had my brother and father (who are mechanics, among other things) to keep me from spending unnecessary money, but it's nice to know I'm dealing with honest and knowledgeable professionals at Japanese Beetle who have my best interests in mind. Thanks!"

Katy K. of Santa Clara, Ca. (Customer since 2000)

"The thing I like about Japanese Beetle is they are honest and does the repairs that are really required. The cost is Reasonable & Competitive. They deliver on time.

I feel comfortable going to a place where I can have confidence that my car
is in good hands, as they have been in this business for a long time and they
have remained in the same capacity over the years. They take only the right
amount of vehicles/day so they can do justice for their customers in terms of quality of Service.

I would strongly recommend Japanese Beetle. It is better that going to the dealers
where the costs are high because of their overhead."

Sathya M. of Cupertino, Ca. (Customer since 1994)

"I have been very pleased with all of the service that I have received from Japanese Beetle on my 1990 Integra and my son's Acura NSX.

Good honest service at reasonable prices!"

Martin H. of Santa Clara, Ca. (Customer since 1996)

"I truly believe that the only reason I'm still driving my 1987 Acura Legend Coupe with 219,000+ miles on it is the quality of manufacturing to begin with and the fact that 7+ years ago I have trusted the guys at Japanese Beetle to service my car.

I trust their automobile service and repair at the Japanese Beetle. They get it done right!"

Richard F. of San Jose, Ca. (Customer since 1998)

"I've depended for many years on their honesty, integrity, mechanical skills, and good will. I've always believed that they did what they said they would do. I've appreciated their willingness to give me information and advice about my auto needs even when it did not profit them. They have played an important role in my life with Hondas.

I have always felt that Japanese Beetle were honest in their evaluations and recommendations for repairs. It is important to me to feel they have integrity in their business. I feel safe driving my car when they check it over.

I also appreciate their attention to my occasional requests for miniscule services, such as a broken knob. I feel taken care of by these guys, very important for a retired single lady."

Sheila P. of San Jose Ca. (Customer since 1981)

"Fantastic customer service. I've enjoyed every time I've had to leave my car, they do great work, fix what needs to be done and do it all very professionally.

My first visit to Japanese Beetle was awesome! I wanted an all over check of a used Lexus I purchased. They took a good look at the car and reported it was in perfect condition, nothing needed repairs. That was the first time I'd ever heard that at a car service shop and decided that Japanese Beetle would be my new service shop!

The staff is so friendly, accommodating and informative - they do a great job making you feel good about your car and the service you receive. I highly recommend Japanese Beetle."

Katie C. of  San Jose Ca. (Customer since 2004)

"You guys are great, including the mechanics.

I appreciate your friendliness. I thank you for being patient in explaining things to someone like me who doesn't know a thing about cars."

Yo-Ling M. of Los Gatos, Ca. (Customer since 1995)

"I've been bringing my Hondas to Japanese Beetle since 1988. Eighteen years of excellent service with a personal touch keeps me coming back. I recommend Japanese Beetle to all my friends by pointing out the great price difference between Japanese Beetle and what the dealer charges. I have nothing but good things to say about how they run their business. I love those guys!"

Annedore K. of Cupertino, Ca. (Customer since 1988)

"I've used Japanese Beetle for better than 20 years, through two cars whose total mileage has exceeded 500,000+ miles. I believe much of this is due to their excellent, knowledgeable, friendly and rapid service."

Steve S. of Mountain View, Ca. (Customer since 1984)

"Japanese Beetle is the only shop we will take our cars to. Excellent service, reasonable prices, and only services that are needed are performed. What else could you want in a honest auto repair facility?"

Naveen B. of San Jose, Ca. (Customer since 1998)

"You guys are simply the best! I continue to refer everyone I know who has a Honda or Toyota to Japanese Beetle.

For anyone who is "afraid" of being ripped off by smaller shops, Japanese Beetle has the most integrity of ANY shop I have ever dealt with, including dealers. These guys tell you the straight scoop and will not try to sell you services or parts you don't need. If you own a Honda or Toyota (including Acura and Lexus), then you will find dealing with Mike and David one of the best car repair/maintenance experiences you have had!"

Richard M. of Woodside, Ca. (Customer since 1983)

"I've been bringing in my the two Hondas I've owned to Japanese Beetle since 1981 and have never had a problem with the service or repair. From day one, I was impressed with the honesty and reliability of the service. When something needs a repair (fortunately, not very often with a Honda!) the lads at Japanese Beetle have always fixed it right the first time. I like having a shop that I can feel complete trust -- sometimes I will just leave the car at the shop in the morning before they are open, put the car key in the service envelope and put it in the door slot. I would never dare doing that at a dealer's repair shop."

Michael K. of Santa Clara, Ca. (Customer since 1981)

"I believe Japanese Beetle has been fair and honest about their repairs.
They have kept my car in good working condition and lets you know in plenty of time about items that need to be taken care of or repaired immediately."

Angela R. of Sunnyvale, Ca. (Customer since 1999)

"Anyone who purchases a new or used Toyota, Lexus or Honda, Acura should use Japanese Beetle. The services has always been perfect on the 7 cars my family has brought to them over the years. The cost is so reasonable you can afford to have all of the suggested work done on your cars without breaking the bank."

Susanne R. of Sunnyvale, Ca (Customer since 1990)

"I like their service very much and I have made many recommendations to my friends and coworkers. They have been using Japanese Beetle also.

Japanese Beetle is run as a real family-owned shop. They let customers feel that they care. I feel lucky that my husband helped me find Japanese Beetle. It is near my company and they always delivered the work within the time they promised. I trust their work."

Stacey L. of Saratoga, Ca. (Customer since 1998)

"When I first bought my Acura, I had several bad experiences at the dealers & other independent shops. From my very first visit to Japanese Beetle, I felt so lucky to have found such a great shop! From your quick diagnosis of problems, to the prompt, reasonably priced repairs, I am always 100% satisfied with your work!

You guys are the BEST! The quality of work is always excellent. You explain things well & help me to prioritize any immediately necessary repairs vs. repairs that can wait a while. Your prices are very competitive, especially considering the high level of expertise your mechanics offer. Your customer service employees are always helpful, friendly, & above all HONEST! Keep up the EXCELLENT work!!!

Don't waste your time or money going to the dealers or other shops. Japanese Beetle is the best full service shop you will ever find for the cars they specialize in. When I buy my next car, it will be a make they work on because I know I have found a shop I trust completely. They are true experts who offer honest value on quality car repair. Of all the cars I've owned, and all the shops I've ever tried, Japanese Beetle is BY FAR the best car repair experience possible!!!!"

Renee R. of Sunnyvale Ca. (Customer Since 2000)

"The few times I have taken my Hondas to the dealer it has been much more expensive, I have not been treated as well as Japanese Beetle treats me, and I have not been as satisfied. I trust the people who work at Japanese Beetle and they defy the stereotype that mechanics are out to rip you off (like I have felt at many other car repair places)."

Victoria E. of Cupertino, Ca. (Customer since 1986)

"I like that they are not always calling back to tack on more repairs. They only call if something needs to be taken care of they are not drumming up extra business.

I trust Mike and Dave. I have been a happy customer for over 5 years, they are the best!"

Larry B. of Sunnyvale, Ca. (Customer since 1999)

So why look any further? You've come to the right place! We are ready to help you and answer any questions you may have. You can reach one of our sales associates M-F 8am-6pm at (408) 730-8900

The last names above were removed to protect the privacy of our customers.
(All testimonials are on file and are from actual customers of Japanese Beetle Inc.)

To provide the highest quality customer service, flawless repair work and to provide it at
the lowest price possible to our customers.